At rbajje, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and support resources we provide to help every player in Bangladesh stay in control of their gaming activity.
rbajje is proud to be Bangladesh's trusted online casino and sports betting platform — and that trust comes with a serious commitment to player welfare. We know that the vast majority of our players enjoy cricket betting, slots, Keno, live casino, and other games purely as entertainment. However, we also recognise that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental health.
Our responsible gaming programme is designed to give every rbajje player the knowledge, tools, and support they need to keep their gambling well within healthy boundaries. Whether you want to set a daily deposit ceiling, take a short break from the platform, or permanently exclude yourself, all of these options are available directly within your rbajje account — at no cost and without delay.
rbajje enforces a strict 18+ policy across all games and betting markets. Age verification is a mandatory part of the account registration and KYC process. Any account found to belong to a player under the age of 18 will be immediately suspended and all funds returned. We also provide guidance for parents and guardians on using filtering software to prevent minors from accessing online gambling platforms.
We encourage all players to treat gambling as one leisure activity among many — to set clear limits before each session, to never chase losses, and to take regular breaks. If at any point gambling stops feeling like fun, the responsible gaming tools described on this page are there to help. Our support team is available 24 hours a day, seven days a week, and can be reached via live chat or by email at [email protected].
If you recognise any of the following in yourself or someone you know, please reach out to the rbajje support team immediately. Early intervention makes a significant difference.
Six core commitments that underpin every aspect of how rbajje approaches player protection and responsible gambling in Bangladesh.
Every rbajje player must be 18 years of age or older. We verify age at registration and again during KYC. Underage gambling is not tolerated under any circumstances, and we provide resources to help parents protect younger family members from accessing the platform.
rbajje allows every registered player to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is applied, it takes effect immediately and cannot be increased without a mandatory cooling-off period, preventing impulsive decisions made in the heat of a session.
Players who feel they need a complete break from gambling can activate self-exclusion through their rbajje account or by contacting our support team. Self-exclusion can be set for a defined period or indefinitely. During exclusion, the account is locked and all marketing communications are suspended.
To encourage regular breaks, rbajje allows players to set a maximum session duration. When the time limit is reached, you will receive a notification and can choose to continue or end the session. You can also activate a time-out period — a short enforced break ranging from 24 hours to 30 days.
rbajje provides full access to your betting history, deposit and withdrawal records, and session logs within your account dashboard. Periodic reality-check pop-ups can also be enabled, reminding you of how long you have been playing and prompting you to review your activity at regular intervals.
Our player welfare team is available around the clock via live chat and email. If you are concerned about your gambling behaviour — or about that of a family member — please reach out without hesitation. All conversations are treated with complete confidentiality and without judgment.
A closer look at each player protection tool available on the rbajje platform, and how to activate them from your account.
Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period. Reducing an existing limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period before it becomes active, giving you time to reconsider. You can set deposit limits in BDT to align with your personal financial situation.
Self-exclusion locks your rbajje account for a chosen period: 30 days, 90 days, 180 days, 1 year, or permanently. During this time you will not be able to log in, place bets, or make deposits. Any remaining balance will be made available for withdrawal. Marketing communications are immediately halted. To request self-exclusion, contact [email protected] or use the account settings panel.
A time-out is a short, enforced break from the rbajje platform. You can activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. Unlike self-exclusion, a time-out is intended as a brief pause rather than a long-term measure. During a time-out your account is temporarily suspended and no bets can be placed.
Enable session reminders to receive an on-screen notification after a set period of continuous play — for example every 30, 60, or 90 minutes. The alert displays how long you have been playing in the current session and how much you have wagered, helping you make an informed decision about whether to continue.
In addition to deposit limits, rbajje allows players to set a maximum loss threshold per day, week, or month. Once your net losses reach the set ceiling during the selected period, further betting is suspended until the period resets. This tool is especially useful for players who tend to chase losses during losing streaks.
Your rbajje account dashboard provides a full, itemised record of every deposit, withdrawal, bet, and game session. Reviewing this history regularly is one of the most effective ways to maintain awareness of your gambling patterns and catch early signs of problematic behaviour before they escalate.
You can set up any of the tools described above in just a few steps. Our support team can also do this on your behalf if you prefer.
Visit the rbajje Login page and sign in with your registered username and password. Ensure you are using a secure, private connection, particularly if accessing from a mobile device in Dhaka, Chittagong, or elsewhere in Bangladesh.
From your account dashboard, select the "Responsible Gaming" or "Player Safety" section. This area contains all available limit and exclusion tools grouped clearly by type.
Choose the tool you wish to activate — deposit limit, loss limit, session time alert, time-out, or self-exclusion. Enter the desired value or period and review the confirmation screen carefully before saving.
Confirm your selection. Restrictions take effect immediately. You will receive a confirmation to your registered email address. If you do not receive a confirmation within a few minutes, contact our support team to verify the change has been applied.
If you are unable to access your account settings or prefer to have a member of our team handle the process, email [email protected] or use the live chat function. Our player welfare team will implement the requested restriction on your behalf without delay.
Healthy gambling habits start with awareness and planning. These practical guidelines are recommended for all rbajje players.
Set a budget before you play. Decide in advance the maximum amount — in BDT — that you are comfortable spending in a single session or over a week. Treat this amount as the cost of entertainment, just as you would a cinema ticket or a restaurant meal. Never exceed this budget, regardless of whether you are winning or losing.
Never chase losses. Losing streaks are a normal part of gambling. Attempting to recover losses by placing larger bets or extending your session is one of the most common pathways into problem gambling. If you find yourself thinking "just one more bet to get my money back", it is a clear signal to stop and take a break.
Balance gambling with other activities. Gambling should be one leisure activity among many, not your primary source of entertainment or income. Maintaining a balanced lifestyle — spending time with family and friends in Dhaka or elsewhere in Bangladesh, pursuing hobbies, and staying active — is the best protection against gambling becoming a problem.
Avoid gambling when emotionally vulnerable. Making decisions under stress, depression, grief, or the influence of alcohol significantly increases the risk of impulsive betting. If you are going through a difficult period, consider activating a time-out until you feel more settled.
Take regular breaks. Step away from the screen at least once every hour. Use rbajje's session time alert feature to prompt you. Breaks help you maintain perspective and make more considered decisions about continuing play.
If you are concerned that gambling is negatively affecting your life or the life of someone close to you, please do not hesitate to reach out. Support is available 24 hours a day.
Our player welfare team is available around the clock via live chat on the rbajje platform. Start a conversation at any time — all discussions are confidential and non-judgmental.
For non-urgent queries, account restriction requests, or to speak with our dedicated responsible gaming team, send us a message. We aim to respond within 24 hours.
To request immediate self-exclusion, contact us via live chat or email with the subject line "Self-Exclusion Request". Your account will be suspended without delay and you will receive written confirmation.
When gambling stays fun, everyone wins. Explore our games, review our FAQ for common questions, or visit the rbajje Casino — always within the limits that are right for you. 18+ only.
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